Shipping & Returns

Shipping Policy

Last Updated: 25.01.24

Thank you for supporting my little dreams. I appreciate your support and want to ensure that your shopping experience is as seamless as possible. Please review our shipping policy below:

1. Order Processing Time:

All orders are processed within 1-5 business days. Orders placed as soon as possible

2. Shipping Rates:

Shipping and handling reflect current prices as of 2024 Royal Mail standards.

3. Delivery Options:

We currently offer standard shipping for all orders.
Estimated delivery times:
- UK Mainland: 2-5 business days
- Northern Ireland, Scottish Highlands, and Islands: 3-7 business days
Please note that delivery times are estimates and may vary due to unforeseen circumstances or carrier delays.

4. Free Shipping:

Enjoy free standard shipping on orders over £50 within the UK mainland.

5. International Shipping:

International Shipping Rates are based on region. Please email thetomehall@gmail.com for advice and discounts.

6. Order Tracking:

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
You can track the status of your order using the provided tracking information.

7. Damaged or Lost Items:

In the rare event that your order arrives damaged or is lost during transit, please contact our customer support team within 7 days of receiving your order.
We will work with you to resolve the issue promptly, either by issuing a replacement or providing a refund.

8. Address Accuracy:

It is the customer's responsibility to provide accurate and complete shipping information.
Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at thetomehall@gmail.com

Return & Exchange Policy

1.1 Eligibility:
Items eligable for return must be either damaged in transit, or must be applied for within 14 days of the day the item was shipped.
1.2 Process:
Contact our customer support team at theomtehall@gmail.com to initiate the return process. Please provide your order number and details of the item you wish to return.
Our team will guide you on the next steps, including the return address and any additional information required.
Pack the item securely, include the original invoice or proof of purchase, and send it to the provided address.
Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.
1.3 Return Shipping:
The customer is responsible for the cost of return shipping, except in cases where the item received is damaged, defective, or incorrect.
We recommend using a trackable shipping service to ensure the safe return of your item.